Shipping policy

SHIPPING POLICY

Last updated: October 18, 2026

Orders arrive 8–14 business days after they ship. We process every order within 1–2 business days (Monday–Friday, excluding public holidays), and you will receive a confirmation email with a tracking link as soon as your parcel is on its way.

Processing and delivery times

  • Order processing: 1–2 business days
  • Delivery after dispatch: 8–14 business days
  • Total estimated time to your door: 9–16 business days

Delivery times are estimates, not guarantees. Customs checks, peak seasons (November–January), weather and carrier delays can add a few days. Orders placed after 2 pm, on weekends or on public holidays are processed the next business day.

Shipping rates

Standard shipping is free on every order to the United States. The shipping cost is confirmed at checkout before you pay. We currently ship to the United States only and cannot deliver to P.O. boxes or APO/FPO addresses.

Tracking your order

Track your parcel any time using the link in your shipping confirmation email or on our Track Order page. Tracking can take 24–48 hours to update after dispatch.

Shipping address

Please double-check your address at checkout. We can change an address only before the order is dispatched; contact us within 12 hours of ordering. Orders returned to us because of an incorrect or incomplete address can be re-shipped at the customer's cost, or refunded minus any shipping fees incurred.

Customs and duties

Orders may ship from outside the United States. Any import duties, customs fees or taxes charged on delivery are the customer's responsibility and are not included in the product price. If you refuse a parcel because of customs charges, we will refund the order minus shipping and return fees once it reaches us.

Lost, delayed or damaged parcels

  • Delayed: if your order has not arrived within 20 business days of dispatch, contact us and we will open an investigation with the carrier.
  • Lost: if the carrier confirms the parcel is lost, we will send a replacement or issue a full refund, your choice.
  • Damaged on arrival: email us within 14 days of delivery with photos of the packaging and the item, and we will replace it or refund you at no cost.
  • Marked delivered but not received: check with neighbours, building reception and your local depot first. If it does not turn up within 3 business days, contact us so we can investigate.

Contact

Questions about shipping? Email info@blyssm.com or use our contact form. We reply within 2 business days, Monday to Friday.