Refund policy

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RETURN AND REFUND POLICY

We accept returns and issue refunds only for defective, damaged or incorrect items reported within 14 days of delivery. We do not accept returns for change of mind, wrong size or quantity ordered, or any other reason, so please check the product details and pack size carefully before you buy.

RETURN POLICY

What counts as a defect

  • The item arrived damaged or broken
  • The item has a manufacturing fault or does not work as described
  • You received the wrong item, colour or pack size compared with your order
  • The item is missing parts listed in the product description

Damage caused by misuse, chewing, accidents, normal wear and tear, or washing against the care instructions is not a defect and is not covered.

Eligibility

To be eligible, you must:

  • Contact us within 14 days of the delivery date shown on your tracking
  • Provide your order number and clear photos or a short video showing the defect
  • Keep the item in its original packaging until we confirm the next step

Claims made after 14 days cannot be accepted.

How to report a defective item

  1. Email info@blyssm.com within 14 days of delivery with your order number, a description of the problem and photos or video.
  2. We will review your claim and reply within 2 business days. In many cases we can resolve it from the photos without you sending anything back.
  3. If we need the item returned, we will send you a prepaid return label and the return address. Please do not send items back without this.
  4. Pack the item securely in its original packaging and include your order number inside the parcel.
  5. Once we receive and inspect the item, we will email you to confirm your replacement or refund.

Return shipping

We cover the cost of return shipping for all approved defect claims. You will not be charged for the return label.

Replacements

For approved claims you can choose a free replacement of the same item or a full refund. Replacements are dispatched within 1–2 business days of approval, subject to stock. If the item is out of stock, we will issue a full refund instead.

REFUND POLICY

Approved refunds go back to your original payment method within 5–10 business days, and we email you as soon as the refund is processed.

Approval

We review every claim against the photos or video you send and, where we ask for the item back, inspect it within 3 business days of receipt. If the item shows misuse, normal wear or damage that occurred after delivery, the claim will be declined and we will explain why.

How refunds are paid

  • Credit or debit card: refunded to the same card, 5–10 business days after processing
  • PayPal, Shop Pay, Apple Pay, Google Pay: refunded to the same account, 3–5 business days after processing
  • Gift card or store credit: refunded as store credit, immediately
  • Buy-now-pay-later (Klarna, Afterpay, etc.): adjusted with the provider, per the provider's terms

We cannot refund to a different card or account than the one used to pay.

What is refunded

  • Defective, damaged or incorrect item: the full item price plus any shipping fee paid. Return shipping is covered by us.
  • Order cancelled before dispatch: the full amount.
  • Lost in transit (confirmed by carrier): the full amount, or a free replacement.

Not refundable

  • Change of mind, wrong pack size ordered, or the item not meeting expectations
  • Claims made more than 14 days after delivery
  • Damage caused by misuse, chewing, accidents or normal wear
  • Import duties, customs fees or taxes paid to your country

Cancellations

You can cancel for a full refund any time before your order is dispatched. Email us with your order number as soon as possible. Once an order has shipped it cannot be cancelled.

Late or missing refunds

If it has been more than 10 business days since we confirmed your refund and it has not appeared:

  1. Check your bank or payment account again, as refunds are sometimes posted to the original transaction date.
  2. Contact your bank or card issuer, as some take extra time to post refunds.
  3. If you still have not received it, contact us at info@blyssm.com and we will provide the refund reference number.

Chargebacks

Please contact us before opening a dispute with your bank. We resolve most issues within 2 business days, and a chargeback can delay your refund by several weeks.

Contact

Email info@blyssm.com. We reply within 2 business days, Monday to Friday.